Handpan FAQ: All Your Questions, Our Answers

A quality handpan typically costs between €1,200 and €3,000. Below €600, instruments available on the market (often from Southeast Asia) generally suffer from intonation and resonance problems that make them disappointing in the long term. Enixpan handpans start from €1,900, with a transport case, maintenance kit and tuning guarantee included. It is an investment that will accompany you for decades if the instrument is properly cared for.

Enixpan handpans are delivered within 5 to 10 business days in metropolitan France and French overseas territories. For delivery in Europe, allow 7 to 14 business days. We also ship to more than 30 countries internationally (delivery time varies by destination, generally 10 to 21 business days). Each order is carefully packed in a reinforced shipping crate to ensure the safety of your instrument during transit. A tracking number is sent to you as soon as the order is dispatched.

440Hz is the international standard pitch, used by virtually all musical instruments worldwide. It is ideal if you wish to play with other musicians or record in a studio. 432Hz is an alternative tuning, 8Hz lower, reputed for its warmer and more enveloping sound. It is very popular for meditation, yoga and sound healing. To compare both in real time, use our interactive tester — the only website in the world that offers this comparison for free online.

Handpan maintenance is simple but regular. After each playing session, wipe the instrument with a dry microfibre cloth to remove sweat and fingerprints. Once a month (or more frequently in high humidity), oil the entire surface with virgin coconut oil or Phoenix brake oil. Always store your handpan in its case when not in use. Avoid very humid areas and extreme temperature variations. For a detailed guide, consult our complete maintenance guide.

Yes, absolutely. The handpan is one of the rare instruments that lends itself naturally to self-teaching. Its diatonic structure means that every note harmonises with the others, allowing free improvisation from the very first minutes. Many resources exist for learning alone: YouTube tutorials, online courses, Facebook communities. However, one or two sessions with a teacher at the beginning can be very valuable for correcting posture and playing habits. Before buying, use our interactive tester to familiarise yourself with the scales.

At Enixpan, we want you to be fully satisfied with your purchase. If your handpan does not suit you upon receipt, you have 14 calendar days to return it in its original packaging, in perfect condition, in accordance with European regulations on the right of withdrawal. The refund is processed within 14 days of receiving the return. Return shipping costs are borne by the customer unless there is a defect in the instrument. For any questions, contact our customer service at contact@enixpan.com.

Yes! The handpan is one of the most accessible instruments for absolute beginners. You don't need to be able to read music or have any prior musical knowledge. Its diatonic structure ensures that all notes sound well together, allowing natural improvisation from the very first minutes. That said, like any instrument, it offers considerable musical depth for players who wish to progress — the possibilities are practically endless. The D Kurd scale is particularly recommended for beginners.

The Enixpan tester is a unique interactive tool that lets you play the notes of each handpan scale directly in your browser, without any download or registration. You can click or tap each note, choose your scale from the available options, and switch between 440Hz and 432Hz in real time. The sounds used are real recordings of our handpans, guaranteeing a faithful representation of what you will hear with your instrument. It's the best way to choose your scale before buying. Accessible on desktop and mobile.

Yes, Enixpan ships to more than 30 countries worldwide, including all European Union countries, Switzerland, the United Kingdom, Canada, the United States, Australia and many countries in Asia and South America. International shipping costs and delivery times are calculated automatically at checkout. Every international shipment is insured and tracked. For deliveries outside the EU, customs duties may apply according to local regulations — these costs are borne by the recipient.

Enixpan handpans are made from premium nitrided steel, carefully selected and quality-controlled. Each instrument is hand-tuned by our technicians and subject to rigorous quality control before dispatch. We check the accuracy of each note (tolerance of ±3 cents), sustain quality, absence of spurious vibrations and visual finish. All our handpans are delivered with an individual tuning certificate, a padded transport case and a maintenance kit including a microfibre cloth and protective oil.

A standard handpan measures approximately 53 cm in diameter with a height of approximately 22 to 24 cm. Its weight is generally between 3 and 4 kg, making it easy to transport. With its rigid case, the total weight is approximately 5 to 6 kg. These relatively compact dimensions allow easy travel by train or car with the instrument. For air travel, we recommend contacting the airline to check the rules for transporting musical instruments before departure.

Yes, a handpan is an extraordinary gift for anyone sensitive to music, meditation, well-being or creativity. It is both visually beautiful and profoundly moving sonically. If you wish to give one as a gift, we recommend choosing the D Kurd scale which suits all profiles, or contacting our team to help identify the most suitable scale for the recipient. We also offer a gift wrapping and personalised card service on request. The online tester is an excellent way to introduce the instrument to the recipient before ordering.